Our People Make the Difference.
About The Role
** Location - St Ives, Cambs ** 


Are you driven by exceeding customer’s expectations? Is establishing and maintaining close working relationships your forte?

If you boast exceptional communication skills and thrive off showing others your talent, we want to hear from you!

About the job:

At Magdalene, we have a multitude of highly valued customers and we strive to surpass all requests.In this role, you will directly manage a team of NOC Operatives; strengthening their performance by demonstrating a vested interest in their career development.You will be proactive in building and maintaining lasting professional relationships.

Our Network Operations Centre operates 24/7 in order to provide around the clock fault resolution.You will work alongside a Duty Manager, scheduling shift rotas, delivering customer relations training and attending customer ORM’s.

Reporting to our esteemed Head of Network Operations, you will report on KPI’s and SLA’s, promoting a continual development plan. You will be well versed in presenting to both internal and external stakeholders; utilising motivational and persuasive techniques.

What can you bring?

Candidates who boast a track record in managing customer relationships and have the ability to adapt to varying levels of seniority will be successful in this role.You will have demonstrable interpersonal skills and write in an articulate fashion.

Although managing a team of NOC Operatives, telecommunications industry knowledge is not a pre-requisite of this role as full training will be given on the services we deliver.

In return for your customer relations expertise, you will be rewarded with a competitive salary, pension scheme and a variety of company benefits.

About The Company
Operating as a Telecommunication Infrastructure Services Company under the M Group umbrella we invest in our people, promoting growth and strength. We recognise that “Our people make the difference”.