About The Role

Morrison Telecom Services operates as a Telecommunication Infrastructure Services Company and is part of the Telecom Division of M Group Services. M Group deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.

We are currently looking to recruit a Defect Co-ordinator based in our Dartford office.  As a/the Defect Coordinator, you will be part of our Charges team who are responsible for managing and reviewing all avoidable costs relating to street-works.

The role of Defect Co-ordinator is critical to the effectiveness of the wider Streetworks team ensuring legal and contractual compliance. This position would suit an individual who has a proven record of accomplishment in delivering administrative duties within a business support function.

Key Responsibilities for the Defect Coordinator


  • Ensure defects are correctly dealt with in accordance with SLA’s
  • To focus on improving and building working relationships with our sub-contractors to ensure that the closure of all internal and HA defects are closed correctly and within HA legislation
  • Reviewing and validating all reporting for Operations and internal to close out all defects once all the relevant information/permits have been submitted and evidence of completion received
  • Monitoring performance of Operations, Suppliers and 3rd Parties, continuously looking to reduce the numbers of repeat offenders looking at trend analysis
  • Provide support including technical support for the team to ensure they have an understanding of what is required in order for the closure of the defect to be submitted
  • To communicate via phone with our large number of suppliers to offer support where required
  • To regularly check the system to pick up the urgent 2/4 hour response defect and communicate them to Operations as soon as possible
  • Supporting the charge analysts when reviewing S74’s and FPN’s when able.


Experience needed for the SHEQ Support Coordinator

  • Onsite Street-works knowledge (not mandatory)
  • Experience of Streetworks/Utilities
  • Confident individual
  • History in dealing with S74's/FPN's & Defects
  • Able to work as part of a team but also use own initiative to deal with urgent/difficult situations
  • Strong communication skills


What’s in it for you?

  • 25 days' annual leave plus 8 days' bank holiday
  • Pension scheme
  • Discretionary bonus

About The Company

Morrison Telecom Services is a part of M Group Services, delivering a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.

Working collaboratively with clients, Morrison Telecom Services brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We engage early to understand business targets, developing processes and systems, collaborate in design and planning, and help improve operational efficiency. We are focused on providing a full end-to-end service offering to fixed and mobile operators covering all aspects of a network life cycle. 

We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day.  We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.

'M Group Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’