About The Role

Morrison Telecom Services are currently looking to recruit a Direct Labour Coordinator to work on our ONSA contract in North West of England.

As a Direct Labour Coordinator you will be part of our planning team who are responsible for all Openreach ONSA works across the North West.

The role will involve executing a programme of works to meet OR deadlines, coordinating with highways and suppliers to complete works in the programme within part of the operational delivery team, providing updates via internal systems and reporting back to OR with progress and competitions and ensuring a smooth running of works, and accurate updates on timescales of completion.

As the Direct Labour Coordinator your duties & responsibilities will be: 

  • Ensure works are planned in accordance with contractual KPI’s
  • Jeopardy manage works to ensure effective delivery of planned works within completion date provided to client
  • Manage any escalations/customer complaints with accurate and timely information through the centrally located customer team at our National Operations Centre based in Dartford
  • Ensure quality information is recorded against all orders
  • Support other team members during volume fluctuations
  • Interpret job pack information from the client to ensure traffic management requirements and any other complex matters are taken into account up front to allow surety of delivery and safety
  • Well organised with excellent interpersonal skills, confident with dealing with different people across the business
  • Experience working in a high volume transactional environment is beneficial, with the ability to solve problems quickly
  • Client Relationship Management; Build solid relationships with Highways, suppliers and OR and manage specific expectations at administration level.
  • To maintain good working relationships with all parties throughout addressing any issues when they arise.

Skills & Knowledge Requirements

  • Customer Focus
  • Performance and results
  • Communication and presentation skills.
  • Self-starter
  • Ability to work under pressure
  • Team work
  • Excellent computer skills with MS Excel

Additional Information

  • Occasional travel required – costs will be reimbursed via expenses system

Key Interfaces

  1. Subcontractors Staff and management
  2. Highways Authorities
  3. OR and its customers
  4. Morrison staff and field resources

What’s in it for you?

  • Competitive salary with discretionary bonus scheme
  • 25 days annual leave plus 8 days bank holiday
  • Pension scheme 
About The Company

Morrison Telecom Services is a part of M Group Services, delivering a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.

Working collaboratively with clients, Morrison Telecom Services brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We engage early to understand business targets, developing processes and systems, collaborate in design and planning, and help improve operational efficiency. We are focused on providing a full end-to-end service offering to fixed and mobile operators covering all aspects of a network life cycle. 

We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day.  We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.

'M Group Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’