About The Role

Magdalene are currently looking to recruit a Service Desk Support Administrator to be based from our Network Operation Centre in St Ives, Cambridgeshire. The successful candidate will be required to work on a shift rota basis. 

Our NOC is the hub of our organisation and is where ‘all the action happens’. We operate 24 hours a day, 365 days a year and provide first class support to a number of industry leading telecommunication organisations across the UK.
 
As a Service Desk Support Administrator you will be responsible for:
  • Providing regular updates to external customers on the progress of faults
  • Prioritising each fault to meet SLA’s including resource management
  • Meeting customer SLAs within contracted timescales
  • Controlling and directing our field engineers and spares deliveries
  • Tasking and tracking the work of Technical Support Services
  • Ensuring all Planned Preventative Maintenance is complete
  • Providing ad hoc reports as required to senior colleagues
  • Ensuring field engineers complete outstanding fault reports
  • Maintaining internal reports following engineer visits
  • Arranging and coordinating access for various suppliers providing services

Skills and Experience required for this role:

  • Excellent Communication skills
  • Good written and verbal skills
  • Outstanding organisational skills
  • A proven background in customer service
  • Highly proficient in MS Office specifically Excel and Outlook
  • Proven experience of working to tight deadlines                            
About The Company
Magdalene operates as a Telecommunication Infrastructure Services Company working as part of the Telecom division of M Group Services. Covering the full network life cycle, we provide managed services, technology solutions, first line maintenance and turnkey project management to the private, public, fixed and mobile sectors.


We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day.  We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.

'M Group Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’