Our People Make the Difference.
About The Role

** Location - St Ives, Cambs **

Magdalene are now part of MGroup Services. With a combined group turnover of £1 billion, we are a market leading provider of essential infrastructure services in the UK and Ireland. We operate a 24/7 Network Operations Centre to provide first class support to our highly valued customers.

We have a fantastic opportunity to join our NOC team!


The AOC Engineer will be responsible for helping our field engineers to clear all issues on site for our customers project. 

You will be able to understand alarms and faults reported via IManager U2000 and interpret them to field engineers, as well as able to run MELT tests and other tests using BT NMS (U2000), confirming to our engineers when alarms/faults are cleared.

Fault handling and corrective actions skills will be required. 

You will ideally have experience in the following:

Understanding of Huawei U2000 and NMS in general

Experience of Integration & Acceptance testing of telecommunications services and equipment

Good communication skills and talking through the phone skills

Faults finding and troubleshooting skills

Good Computer skills and knowing how to navigate among GUI systems

Proven testing track record

Preferable Experience:

Knowledge of G.fast equipment of Huawei/Nokia

Basic understanding of Huawei IManager U2000 and other BT monitoring systems

Excellent team spirit

Background of success across Administration, support and integration of platforms including U2000

Good experience in Huawei/Nokia support

About The Company
Operating as a Telecommunication Infrastructure Services Company under the M Group umbrella we invest in our people, promoting growth and strength.  We recognise that “Our people make the difference”.