About The Role

Magdalene are currently looking to recruit an Engineering Desk Manager to work in our Network Operations Centre in St Ives, Cambridgeshire.

Our NOC is the hub of our organisation and is where ‘all the action happens’. We are proud to offer network monitoring services to a vast array of industry leading Telecommunications Providers. Our team of Operatives and Engineers liaise with our skilled Field Engineers in order to provide timely fault resolution and planned engineering works.

If you are an experienced NOC Engineer looking to take the next step in your career, we want to hear from you!

Your duties and responsibilities will be:

  • Responsibility for a team of NOC Engineers.
  • Attending regular management meetings.
  • Assisting with contract bids.
  • Working closely with our Service Desk Manager to schedule shift rotas.
  • Acting as a point of escalation for our NOC Engineers.
  • Identifying skills gaps within your team and providing the relevant training.
  • Ensuring your team and 3rd engineers are fully utilised and are meeting SLA’s.
  • Liaising with customers and attending regular ORMs.

Skills & Knowledge requirements:

  • Previous NOC Engineer experience.
  • Experience of working on a variety of equipment including DWDM, PDH and SDH.
  • Familiarity with both fixed and mobile networks with experience of liaising with those in both an office and field environment.
  • Experience in the use of a ticket management system.
  • Proficient in using Microsoft Excel to produce reports.

Key Attributes:

  • Able to demonstrate a proactive approach to all situations.
  • Driven by providing excellent customer service at all times.
  • Excellent interpersonal skills, to keep your team motivated.
  • The ability to manage and prioritise your own time.
  • High attention to detail.

Training on the management of people will be provided however previous experience / exposure to this would be advantageous.

    About The Company

    Magdalene operates as a Telecommunication Infrastructure Services Company working as part of the Telecom division of M Group Services. Covering the full network life cycle, we provide managed services, technology solutions, first line maintenance and turnkey project management to the private, public, fixed and mobile sectors.

    We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day.  We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.


    'M Group Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’